If you need to write to us about your existing loan, please send it to the following address:
Amigo Loans Oxford Point,
19 Oxford Road,
Bournemouth,
Dorset,
BH8 8GS
Need to contact us?
We always love speaking to customers, however the quickest way to manage your account is to login online; here you can make payments, change your payment date, update your details, and more.
It could take as little as two minutes to solve your query compared to 16 minutes for a phone call. Login now:
Alternatively, we've created a few guides to help answer some general queries below. It could take just a few minutes to find your answer.
Need to speak to us?
If your inquiry is more urgent, or you prefer speaking to someone from our lovely team, choose from the options below to make sure you're getting in contact with the right department.
Collections
Usual Opening Hours
Monday to Thursday: 09:00 - 18:00
Friday: 09:00 - 17:00
For shorter queue times, we advise to call after 10:30am.
Unhappy with our service?
We're sorry to hear you feel this way. Please see our dedicated complaints page for further help and guidance.
Prefer to email us?
Notice regarding Complaints: We’re unable to provide updates on the status of individual cases, but please be assured our teams are working hard to respond to and resolve all outstanding complaints in the order they were received. We believe this is the fairest way to prioritise cases and appreciate your patience whilst we work through them.
If you have any questions, please direct them to [email protected]
Looking to join the team?
Have questions?
We've got the answers.
As much as we try to get things right, we know there’s a chance things aren’t always going to go to plan. Rather than hiding our heads in the sand and pretending it’s not happening, we’ve made a dedicated complaints section to address any concerns that you might have. First things first, we recommend checking this out and seeing how we can help.
Alternatively, you can tell us about your complaint by calling us on 01202 629161 (Monday - Friday, 9am - 5pm). Our advisors should be able to clear up any problems you have or get the complaint looked into for you. Saying that, we’d suggest heading to our complaints section first as we’re confident this should have what you need.
Or, you can write to us at: Amigo Complaints Department, Oxford Point, 19 Oxford Road, Bournemouth, Dorset, BH8 8GS.
Once you’ve raised a complaint, we’ll look into your concerns and resolve them if we can. If you’re unhappy with our final response or your complaint has not been resolved within 8 weeks, you can ask the Financial Ombudsman Service for an independent review, free of charge. They will only be able to assist if you have tried resolving your complaint with us first.
Should you wish to contact the Financial Ombudsman Service, you can do so by writing to:
The Financial Ombudsman Service South Quay Plaza 183 Marsh Wall London E14 9SR
You may also raise a complaint with the European Commission's Online Dispute Resolution.
Amigo Loans is currently in the process of winding down, as of the 26th April 2024 our [email protected] email inbox will no longer be monitored.
Please see below, alternative contact options to support you with your account. If you are contacting us for:
- an update on a Scheme Claim, please email "[email protected]" or call 01202 629798 to speak to a member of our team.
- support with repayments on your loan, please call 01202 629161 to discuss your situation with a member of our team.
- more information about your account being sold, please contact the Debt Collection Agency that has taken over ownership of your account. You can find their contact information within the Welcome Letter they've sent to you.
Please see below, contact options to support you with your account. If you are contacting us for:
- an update on a Scheme Claim, please email "[email protected]" or call 01202 629798 to speak to a member of our team.
- support with repayments on your loan, please call 01202 629161 to discuss your situation with a member of our team.
- more information about your account being sold, please contact the Debt Collection Agency that has taken over ownership of your account. You can find their contact information within the Welcome Letter they've sent to you.
For existing customers, borrower or guarantor, our collections team is usually available on 01202 629 161, Monday - Friday, 9am - 5pm.
If you want to make a payment out of business hours, we have a 24 Hour Payment line set up on 01202 560 996.
You can also make payments and update your details by logging in to your online account.
Yes we do. Come check us out on the Amigo Loans Facebook Page where you can keep up-to-date with what we're getting up to, or just drop by to say "Hi".
Please do not post any personal information on our Facebook page, or we may have to delete the post as we don't want people to be able to see your personal information.
If you'd like to hear what other customers have to say about borrowing from Amigo, check out the independent review sites Review Centre and Trust Pilot where you can see reviews from our customers and even leave a review yourself.
If you want to keep up to date with what we're up to, you can like us on Facebook or follow us on Twitter. Try not to post any personal details on any social media channels. If you do so on the Amigo Loans Facebook page, we may have to delete the post, we don't want people to be able to see your details.
