Financial worries?

A sudden change in your life or situation may affect your income or outgoings. This might include job loss or change, an unexpected large payment, or something else. However you’ve been impacted, what’s really important is that we work together and that you know we’re here for you. We want you to feel comfortable with contacting us so we can put in place any extra support you may need. Remember, if it is your partner that has been affected, and you share finances with them, then you should still inform us of this.

If you think it’s possible you will miss an upcoming payment or future payment because your normal monthly budget has changed, get in touch with us to discuss as soon as you can. We would never want to put any of our customers in financial difficulty by attempting to take your loan repayment from you.

To make sure we provide the right support, we’ll first need to have a chat with you so we can get a good understanding of your new situation and what’s changed. If you’re comfortable with sharing, it’s always best we know the situation in detail so we can ensure we have the best resolution in place. We’ll go through your budget, like we did when the loan was first paid out, to get the most accurate view of your finances. 

The information you provide us will be compared against your current budget and we’ll talk through it with you to go over the differences. We may ask you to send us in some documentation, just so we can confirm the new details.

Please see our contact page for ways to get in touch with one of our friendly advisors.

Worrying about money can take a toll on your mental health. There are signs to look out for which could indicate this, such as feeling sick, overwhelmed, struggling to sleep or finding it hard to concentrate. If you are experiencing any of these, it’s important to seek the help you need. As well as talking to us about your money worries, it’s a good idea to speak to someone you trust to help you feel less alone. We know not everyone may have someone in their life they can confide in so please reach out to a professional organisation who are there to listen to you. You can find contact details of these, and more info on dealing with mental health, here.

StepChange Debt Charity is the UK’s leading debt advice charity, helping over 630,000 every year to take back control of their finances, and their lives. The support they offer is free, impartial and confidential and every client receives expert personalised advice to help them deal with their debts.

Visit their website for online advice at www.stepchange.org/start.aspx, or call them on 0800 138 1111 Mon-Fri 8am-8pm, Sat 8am-4pm.

The Money Advice Service is an independent service, set up by the government to help people make the most of their money, they give free, unbiased money advice to everyone across the UK – online, over the phone and webchat. Please see their contact methods here.

Although we want to help as many people as possible, there are some instances where we won’t be able to. This can be down to a number of reasons, including if we feel you are not in a stable position with your finances to take on the responsibility of a new loan. 

Getting your finances under control is an important step. If you are worried about the amount of debt you have, it’s a good idea to seek expert advice on how best to improve or alleviate the situation, before it becomes more of an issue. StepChange, the UK’s leading debt charity, have advice on the best action to take if you find yourself struggling with debt or financial difficulties.

Here are some informative guides from StepChange to help advise you on managing debt.

• What if I don’t know how to deal with my debts
• Dealing with stress and debt