The terms and conditions of all loans remain as agreed when the loan was taken out. Payment is due in line with your agreement. If you fail to make payments on time then this will affect your credit record. If you have any difficulty in making payments, please call the Amigo Customer Care team straight away on:
Amigo Customer Care
Phone: 01202 629161
Please check the FAQs section of the Amigo website, or contact our Customer Care team on:
Amigo Customer Care
Phone: 01202 629161
If you require support with your existing loan, please see below the best way to contact us depending on your query. If you are looking for;
If you can’t repay your loan on time then please call the Amigo Customer Care team straight away.
Amigo Customer Care
Phone: 01202 629161
The terms and conditions remain as agreed when your loan was taken out. If you are unable to make a payment on time then please call the Amigo Customer Care team straight away.
Amigo Customer Care
Phone: 01202 629161
Your loan should be repaid as arranged when it was taken out (unless you have other arrangements agreed with our Collections team). Payments will be taken as usual. You don’t need to take any additional action.
If you receive any requests to make payment to an alternative account then please inform the Amigo Customer Care team straight away on:
Amigo Customer Care
Phone: 01202 629161
Please note, we’ll never ask for your full bank details as a part of identity verification and without you informing us that you need to change them.
As part of the wind down, we will be selling live loans to Debt Collection Agencies for them to take on the ownership of those accounts and the responsibility of supporting customers to repay their debt. Amigo customers will receive a Welcome Letter advising who their loan will be managed by moving forward.
This does not affect the agreed terms and conditions of your loan.
This isn’t a possibility as the company is no longer providing loans.
You're able to view our current terms and conditions on our website. The terms and conditions of your loan may be slightly different as we change our terms occasionally.
We've made the decision to discontinue our top up loans. This doesn't mean we won't be able to help you again in the future, it just means you'll have to pay your loan back in full before you can apply to take out another loan with us.
If your friend used your Recommend a Friend link and their loan was paid out, you could receive 10% (up to a maximum of £500) of the amount they borrowed. We'll pay out half of the money after your friend makes their first payment and the other half when they make their third monthly payment.
One of our team will be in contact with you to confirm the details of which bank account you would like the money to be paid into. We will automatically transfer the money to your bank account when their payment clears, which might take up to 5 working days.
Please read our Recommend a Friend Terms & Conditions.
If your friend uses your unique Recommend a Friend link to take out a loan, we could pay you 10% (up to a maximum of £500) of the amount your friend borrowed.
After your friend’s loan has been paid out and you're a current customer with us, we'll use the bank details we have for you to pay out your bonus. If we don't have your details and you aren't a customer with us, we'll ask your friend to provide this information and be in touch with you.
We would pay you half the money after your friend has made their first monthly payment on time, and the other half after they’ve made their third.
For example:
You recommend Joe and he takes out a loan of £5000.
Providing the first and third payments are made, you would be eligible for a Recommend a Friend bonus of £500.
After Joe has made his first monthly payment, we would pay you £250. After Joe has made his third monthly payment, we would pay you the remaining £250.
If you want to know more about how it all works, please read our terms & conditions.
No, your Amigo loan will not be secured against the vehicle, neither would it be secured against a property. You will be able to purchase your vehicle outright upfront as a cash buyer, this is just one of the many advantages of using an Amigo loan to purchase a vehicle.
With an Amigo loan you will also never be charged any fees or be required to pay a deposit or a final lump sum payment, which is common with vehicle finance agreements. You can choose an affordable amount up to £10,000, over a loan term of up to five years, allowing you to spread the cost of borrowing to suit your budget.
You will need a guarantor; someone aged 18-75 with a good credit history, who would be able to afford the payments. It would be up to your guarantor to make any payments you do not.
Well, let’s put it this way. We’re not a bank, we’re not a payday lender or a line of credit. We’re a guarantor lender.
We’re able to help those who can’t get finance from their banks, because they either have thin or poor credit, with a loan that's affordable for them.
With a representative APR of 49.9% and no additional fees or charges, we’re a much better option for customers who can’t get a loan from a bank when comparing us to high cost loans and payday lenders.
At Amigo, we do not have any fees.
However, some loan brokers charge a fee for finding you a loan. If you found Amigo Loans through a loan broker, they might have charged you for their service (even if you didn’t take out a loan with us). Some brokers charge their fee as a debit card payment before you get your loan, some brokers add the fee to your loan and some do both.
If a broker charges a fee, they receive the full fee. If you need to know more about a fee you have been charged by a broker, you should contact the broker that introduced you to Amigo.
Representative Example: Borrowing £4,000 over 36 months, repaying £195.16 per month, total repayable £7,025.76. Interest rate 49.9% (variable).
No, Amigo Loans have never added PPI to our loans. There is no PPI on any loan you have or had with us.
If you used an Amigo loan to purchase a vehicle outright, and you are the named owner of the vehicle, if you choose to sell the vehicle it is your choice if you use the money to settle or pay towards the loan.
You can choose to make extra payments or settle the loan at any time, and we promise to never charge you for doing so. If you chose to settle the loan early it should actually save you money, as you’ll only repay what you borrow and the interest for the time you have the loan.
We're authorised and regulated by the Financial Conduct Authority (FCA).
Financial Conduct Authority Permission Number 708284.
Yes, you can take out a loan that's enough to cover the cost of the vehicle, the vehicle's insurance and road tax as long as the payments are affordable for both yourself and your guarantor. It will be up to your guarantor to make any payment you do not.
As of September 2019, we've put a stop to our monthly paper statements.
Why are we doing is?
Our monthly statements are forecast to send over 7,000,000 individual sheets of paper to our customers in 2020 alone. That’s the equivalent of around 450 trees.
Personally, we’d prefer the planet to be 450 trees better off. By moving everything online, we can achieve that.
Checking your account statement
There are still a number of ways you can view your account statement, with the added bonus that it will always be up-to-date on the day you’re viewing it. That means no more statements that are already outdated by the time it’s arrived through your letterbox.
To check your statement, you can:
A couple of other things to mention
This is only affecting the monthly paper statements. We’ll still send you an annual statement once a year, and we may occasionally need to get in touch by letter if there’s ever any updates on your account we need to make you aware of.
This is coming into place as of now, so it’s likely you’ll already have received your last monthly statement in the post. Basically, the sooner we can reduce our impact on the environment, the better.
Anyway, that’s just a short announcement from us but one we think is quite important. If you have any questions or need help logging in, you can check out our help centre here: https://www.amigoloans.co.uk/help
With all Amigo loans, we always pay the money directly into the guarantor's bank account and it is up to them to transfer the money to yourself. This is one of our fraud prevention methods, to ensure they are always aware of the application.
If you found Amigo Loans through a loan broker, they might have charged a commission fee for their service (even if you didn't take out a loan with us).
Some brokers charge their fee as a debit card payment before you get your loan, some brokers add a commission fee to your loan and some do both.
If they took a payment from you via debit card and you wish to dispute it, then you will need to speak to them directly. If your broker fee was added to your starting loan balance, it will be detailed in your Credit Agreement.
If a broker charges a commission fee, Amigo would not receive any of this, as the broker would receive the full amount. If you need to know more about fees you have incurred, you should contact the broker who introduced you to Amigo. If you are not sure who this was, please get in touch with us on 01202 629 161 (9am-7pm Mon-Thurs; 9am-6pm Fri; 9am-1pm Sat) and we should be able to tell you.
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